TSA Privacy Policy
Last updated: 10 August 2026
Privacy Policy for The Safety Artisan Pty Ltd (ABN: 366 775 897 30, ACN: 677 589 730) (The Safety Artisan, we, us or our). We respect your privacy and are committed to protecting personal information.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you:
- visit or use the Safety Artisan website;
- subscribe to our email communications;
- register for or purchase a course, training program, product or service;
- contact us by email, telephone, SMS or other messaging service;
- communicate with us through social media;
- submit an enquiry, feedback or other information to us; or
- otherwise interact with The Safety Artisan.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where those laws apply.
Where applicable to particular individuals or activities, other privacy laws may also apply, including the EU General Data Protection Regulation (GDPR), the UK GDPR and applicable United States privacy laws.
1. What personal information do we collect?
The type of personal information we collect depends on how you interact with us.
We may collect information such as:
- your name;
- email address;
- postal or business address;
- telephone or mobile telephone number;
- organisation and job title;
- information required to register for or participate in training;
- course enrolment and completion information;
- information you provide when making an enquiry;
- correspondence and communications between you and us;
- information contained in feedback, reviews, comments or other submissions;
- information about your preferences and interests where you choose to provide it;
- information relating to purchases or transactions;
- technical information about your device and browser;
- IP address;
- approximate location information derived from your IP address;
- Website usage and navigation information;
- information collected through cookies and similar technologies; and
- information you choose to provide through social media or messaging platforms.
We generally do not seek to collect sensitive information. Please do not provide sensitive personal information to us unless it is necessary for a particular purpose and you are authorised to provide it.
2. How do we collect personal information?
We may collect personal information directly from you when you:
- subscribe to our mailing list;
- register for a course or training program;
- purchase a product or service;
- complete a form on our Website;
- contact us by email or telephone;
- send us an SMS or other message;
- communicate with us through a social media platform;
- provide feedback or submit a review;
- participate in a survey;
- request information or support; or
- otherwise communicate or interact with us.
We may also collect information automatically when you use our Website, including through cookies, analytics services, server logs and similar technologies.
In some circumstances, we may receive personal information from third parties, such as payment providers, course or learning-management platforms, marketing providers, business partners or publicly available sources.
3. Cookies and similar technologies
The Website may use cookies and similar technologies to provide functionality, remember preferences, understand Website usage and improve performance.
Cookies are small files or pieces of information stored on your device by your web browser.
Depending on how the Website is configured, cookies may be used for purposes such as:
- essential Website functionality;
- remembering your preferences;
- maintaining login or session information;
- measuring Website performance;
- understanding how visitors use the Website;
- improving Website content and navigation;
- measuring the effectiveness of marketing; and
- supporting advertising or social-media functionality.
Where required by applicable law, we will request your consent before placing non-essential cookies or similar technologies on your device.
You can also manage or disable cookies through your browser settings. However, disabling certain cookies may affect Website functionality.
Our cookie practices may change as the Website, its technology or the services used by The Safety Artisan change.
4. Email communications and mailing lists
If you subscribe to our email list, we may collect your name, email address and other information that you voluntarily provide.
Our email communications may include:
- articles and publications;
- information about courses and training;
- product or service information;
- announcements;
- special offers;
- industry or professional information; and
- other communications relating to The Safety Artisan.
We use third-party email marketing and communications providers to manage mailing lists and send email communications. Our current provider may include Mailchimp, operated by Intuit Inc. or its relevant affiliated entities.
Your personal information may therefore be processed or stored outside Australia.
We do not sell or rent your email address to third parties.
We also do not intentionally send unsolicited commercial messages. Where required by applicable law, we will only send direct marketing communications where we have an appropriate legal basis or your consent.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant email or by contacting us.
Unsubscribing from marketing communications does not necessarily remove information that we are required or permitted to retain for other legitimate purposes.
5. SMS and mobile messaging
Where you provide your mobile telephone number and consent or otherwise provide a lawful basis for us to contact you, we may use SMS or other mobile messaging services to communicate with you.
Depending on the circumstances, messages may include:
- course or training confirmations;
- registration or booking information;
- reminders and logistical information;
- customer-service communications;
- responses to enquiries;
- important service or account notifications; and
- marketing communications where permitted by applicable law.
We will not use SMS or mobile messaging for marketing purposes where doing so would breach applicable telecommunications, spam or privacy laws.
You can withdraw consent to marketing SMS communications by following any opt-out instructions provided in the message or by contacting us.
Please be aware that mobile messaging services are generally operated by third-party telecommunications or technology providers. Information transmitted through those services may therefore be processed by those providers in accordance with their own privacy policies.
Standard message or data charges imposed by your telecommunications provider may apply.
6. Other messaging and communications platforms
We may communicate with you using third-party messaging or collaboration platforms where appropriate.
These may include, for example:
- Microsoft Teams;
- WhatsApp;
- Messenger;
- LinkedIn messaging;
- other professional networking platforms; or
- other communication services introduced by us from time to time.
The particular platforms we use may change.
When you communicate with us through a third-party platform, that platform may collect and process personal information independently of The Safety Artisan.
You should review the privacy policy and terms of the relevant platform before using it.
We will use information obtained through these channels only for legitimate business, customer-service, training, communication or marketing purposes, as applicable and permitted by law.
7. Social media
The Safety Artisan may maintain profiles or pages on social media and professional networking platforms, which may include LinkedIn, YouTube, Facebook, Instagram or other platforms.
If you interact with us through social media, the relevant platform may collect information about you independently of us.
For example, the platform may collect information about:
- your profile;
- your comments;
- your reactions or interactions;
- your messages;
- your IP address;
- your device; and
- your use of the platform.
We may receive or access information that you choose to make available to us through these platforms.
We are not responsible for the privacy practices, security or content of third-party social media platforms. Their own privacy policies apply to information they collect directly from you.
Please do not post confidential, commercially sensitive, personal or security-sensitive information publicly on our social media pages.
8. Why do we collect and use personal information?
We may collect, hold, use and disclose personal information for purposes including:
- providing our Website, products and services;
- administering courses and training;
- processing registrations and purchases;
- responding to enquiries and requests;
- communicating with customers, students and subscribers;
- providing customer and technical support;
- sending information that you have requested;
- sending marketing communications where permitted;
- improving our Website, products, services and training;
- analysing Website and service usage;
- managing our business relationships;
- processing payments;
- maintaining business and financial records;
- preventing fraud, misuse and security incidents;
- complying with legal and regulatory obligations;
- protecting our rights and property; and
- other purposes that are disclosed to you when we collect your information or that are otherwise permitted by law.
9. Direct marketing
We may use your personal information to provide information about The Safety Artisan’s courses, training, publications, products, services, events and related activities where permitted by applicable law.
We will provide an appropriate means to opt out of marketing communications.
You may unsubscribe from email marketing using the unsubscribe facility in the relevant email.
For SMS and other messaging, you may use the opt-out mechanism provided in the message or contact us directly.
Opting out of marketing communications does not prevent us from sending communications that are necessary to provide a service you have requested, administer an account or registration, complete a transaction, or comply with a legal obligation.
10. Payment information
Where you purchase a product or service from us, payment information may be processed by third-party payment providers.
We generally do not need to store complete payment-card details ourselves.
Payment providers may collect and process information such as:
- your name;
- billing information;
- payment-card details;
- transaction details; and
- information necessary to detect and prevent fraudulent transactions.
Payment providers process personal information according to their own terms and privacy policies.
11. Third-party service providers
We use third-party suppliers and service providers to operate our business and Website.
Depending on the services we use, these may include providers of:
- website hosting;
- learning-management systems;
- email marketing;
- payment processing;
- customer relationship management;
- analytics;
- cloud storage;
- IT and cybersecurity;
- communications and messaging;
- video hosting;
- social media;
- accounting and business administration; and
- professional services.
We take reasonable steps to select service providers that provide appropriate security and privacy protections.
These providers may process personal information on our behalf and, in some cases, outside Australia.
12. Overseas disclosure and storage
Some of our service providers may be located outside Australia or may store or process information outside Australia.
For example, our email marketing provider may process information in the United States.
The countries in which personal information may be processed can change as we change or replace service providers.
Where required by applicable law, we take reasonable steps to ensure that overseas recipients handle personal information in accordance with applicable privacy requirements.
You acknowledge that overseas processing may be necessary for us to provide certain Website functions, communications, training or other services.
13. Analytics and Website performance
We may use analytics and similar services to understand how visitors use our Website and to improve its performance.
These services may collect information such as:
- IP address;
- browser and device information;
- pages visited;
- approximate geographic location;
- referring website;
- time spent on pages; and
- interactions with the Website.
Where required by applicable law, we will obtain appropriate consent before using non-essential analytics technologies.
Analytics information is generally used in aggregated or de-identified form where practicable.
14. Disclosure of personal information
We do not sell or rent your personal information.
We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including:
- service providers and contractors;
- email and communications providers;
- payment providers;
- course and learning-management platforms;
- website and IT service providers;
- professional advisers;
- insurers;
- government agencies and regulators where required or authorised by law;
- law enforcement agencies where required or authorised by law; and
- purchasers or potential purchasers of our business or assets, subject to appropriate confidentiality and legal protections.
We may also disclose personal information where you have given us permission to do so or where disclosure is otherwise permitted or required by law.
15. Security of personal information
We take reasonable steps to protect personal information from:
- misuse;
- interference;
- loss;
- unauthorised access;
- unauthorised modification; and
- unauthorised disclosure.
Security measures may include access controls, authentication, secure systems, encryption where appropriate, backups, monitoring and contractual controls over service providers.
However, no method of transmission or electronic storage is completely secure.
We cannot guarantee that information transmitted over the Internet, by email, SMS or through third-party messaging services will be completely secure.
You should take appropriate precautions when communicating sensitive information electronically.
16. Data breaches
If we become aware of an eligible data breach involving personal information, we will assess and respond to the incident in accordance with applicable privacy and data-breach notification laws.
Where the Notifiable Data Breaches scheme applies and we determine that an eligible data breach has occurred, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.
17. How long do we retain personal information?
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required or permitted by law.
Retention periods may depend on:
- the nature of the information;
- the purpose for which it was collected;
- our legal and contractual obligations;
- accounting and tax requirements;
- dispute resolution requirements; and
- security and business-record requirements.
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it.
18. Access to your personal information
Subject to applicable law, you may request access to personal information that we hold about you.
You may also ask us to explain how we collect, use or disclose your personal information.
To make an access request, contact us using the details provided below.
We will generally respond to requests within a reasonable period and may need to verify your identity before providing access.
In some circumstances, applicable law may permit or require us to refuse access. If we refuse a request, we will provide an explanation where legally permitted.
19. Correction of personal information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe that information we hold about you is inaccurate, incomplete, misleading or out of date, please contact us and request a correction.
We will consider your request and take reasonable steps to correct information where appropriate.
20. Withdrawal of consent
Where we rely on your consent to collect, use or disclose personal information, you may withdraw that consent at any time, subject to legal or contractual limitations.
Withdrawal of consent will not affect the lawfulness of processing that occurred before consent was withdrawn.
In some circumstances, withdrawing consent may mean that we cannot provide a particular service or functionality.
21. Children’s privacy
Our Website and services are principally intended for adults and professional users.
We do not knowingly collect personal information from children where doing so would breach applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us.
22. Third-party websites
The Website may contain links to third-party websites, services and social-media platforms.
Those websites operate independently of The Safety Artisan and have their own privacy practices.
We are not responsible for the privacy, security or content of third-party websites.
You should review the privacy policy of any third-party website before providing personal information to it.
23. International privacy laws
Our primary privacy obligations arise under Australian law.
However, depending on your location and how you interact with our Website and services, other privacy laws may apply.
Where applicable, we will seek to comply with relevant requirements of laws such as:
- the European Union General Data Protection Regulation (GDPR);
- the UK General Data Protection Regulation (UK GDPR);
- applicable United States federal or state privacy laws; and
- other applicable privacy legislation.
If a particular jurisdiction gives you additional privacy rights, those rights will apply to the extent required by the relevant law.
24. Your privacy rights under the GDPR
Where the GDPR applies to our processing of your personal information, you may have additional rights, including rights to:
- access your personal information;
- correct inaccurate information;
- request deletion of information in certain circumstances;
- restrict processing in certain circumstances;
- object to certain processing;
- receive certain personal information in a portable format; and
- withdraw consent where processing is based on consent.
You may also have the right to lodge a complaint with the relevant data protection supervisory authority.
25. Your privacy rights under United States law
Where applicable US privacy legislation applies to our processing of your personal information, you may have additional rights depending on the relevant jurisdiction.
We do not sell personal information in the ordinary meaning of that term.
If a particular US privacy law gives you additional rights, we will handle requests in accordance with the requirements applicable to you.
26. Complaints
If you believe that we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact us first.
We will investigate your complaint and aim to respond within a reasonable period.
Please provide sufficient information for us to identify the issue and investigate it, including relevant dates, communications and the nature of your concern.
If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
27. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- our business;
- our Website;
- technology;
- service providers;
- privacy legislation; or
- our information-handling practices.
The current version will be published on this Website with the applicable “Last updated” date.
Where appropriate, we may notify you of material changes through the Website or other communication channels.
28. Contact us
If you have a question about this Privacy Policy, wish to request access to or correction of your personal information, withdraw consent, unsubscribe from communications, or make a privacy complaint, please contact:
The Safety Artisan Pty Ltd
South Australia, Australia
Website: safetyartisan.com
Email: admin@safetyartisan.com
Please use the subject line “Privacy Request” where appropriate.
We may need to verify your identity before responding to requests concerning personal information.
Summary
In summary:
- We collect personal information that you provide to us and certain technical information when you use our Website.
- We use cookies and similar technologies to operate and improve the Website, subject to applicable consent requirements.
- We may use your email address, telephone number and other contact details to communicate with you.
- We may use email, SMS, messaging platforms and social media to communicate with you where appropriate and permitted by law.
- We do not sell or rent your personal information.
- We use third-party service providers, some of which may process information outside Australia.
- You may request access to and correction of personal information we hold about you.
- You may opt out of marketing communications at any time.
- We take reasonable steps to protect personal information and respond to privacy incidents in accordance with applicable law.
- You can contact us at admin@safetyartisan.com with any privacy question or complaint.
© The Safety Artisan Pty Ltd. All rights reserved.
See also our Website Terms of Use and Disclaimer.